FAQs

What is the bank's routing number (ABA Number)?

211372404.

 

What do I do if I am locked out of online banking?

Select “Reset/unlock password” on the login screen.

 

What do I do if I forgot my online banking password?

select “Reset/unlock password” on the login screen.

 

Is my login information the same for online & mobile banking?

Yes.

 

How do I know if my mobile deposit was accepted?

You will receive an email confirming your mobile deposit.

 

Are there cutoff times for mobile deposits?

Mobile deposits have a cutoff each business day at 3:00 PM EST and will show in your account that night after 8:00. Deposits made after 3:00 PM will be credited the following business day.

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How do I change my password?

Desktop:
Once you have successfully logged into the system, you can voluntarily change your login ID and/or password through Profile > Change User ID or Change Password.

Please contact a Banking Specialist at 781-942-5000 if you require additional assistance.

Mobile:
Once you have successfully logged into the system, you can voluntarily change your login ID and/or password through the Mobile Services > My Profile > Change User ID or Change Password.

Please contact a Banking Specialist at 781-942-5000 for additional assistance.

 

How do I properly log out of an online banking session?

Desktop:
Click the "Log Out" button on the upper right-hand side of any page when you are finished or are leaving your computer. This is the best way to protect your account information.

Mobile:

Tap the icon in the upper right corner that looks like this:Image result for log off icon

 

How can I get answers to other questions about online banking?

Because there are sometimes delays with e-mail, you should not rely on it if you need to communicate with us immediately (for example, to report a lost or compromised password, or to report an unauthorized transaction in one of your accounts). It is also Reading Cooperative Bank's policy not to accept stop-payment instructions or lost password alerts via e-mail.

Confidential information (account number, credit card number, social security number, etc.) should only be sent to Reading Cooperative Bank through secure email. We offer this service at no charge to protect your privacy. To initiate a secure email, click the link below. 

Click here to Initiate Secure Email

 

How can I edit my Payees?          

To edit your Payees, click on the “Bill Payment” button. You will see everyone you have set-up to be paid using this service. To make changes: 
1. Click the name of the payee you need to update. 
2. In the screen that appears, make any desired changes to the information about the Payee and click save changes.

 

How do I create a scheduled payment?

You can make a payment by clicking on the “Bill Payment” button:
Once there, all your payees should be listed.  The amount of the payment and deliver by date, once you have entered all the payments you want to make, click the red “send money” button at the bottom.

 

When is the earliest date I can send a payment?

The system will automatically populate the first available date after the payment and amount is entered.

 

How do I change the amount of a scheduled payment?

Click on the “Bill Payment” button and on the right side you will see a section titled Pending Payments.  All scheduled payments are listed there, you can select to change or cancel payments.

 

How do I change the Funding Account of a scheduled payment?

Click on the “Bill Payment” button and on the right side you will see a section titled Pending Payments.  All scheduled payments are listed there you can select which payment you want to edit from that list.

 

I added an external account to my RCB online banking, why can't I make a transfer?

External accounts that are added to your RCB online banking require validation.  Once you have added an external account RCB will validate with small dollar deposits to that account.  Once those are confirmed you can start transferring money.  The validation period can take 2-3 days.

 

How do I set up an automatic bill payment?

Click on the “Bill Payment” button and on the right side, select the payee you want to setup for automtic payments and click "Autopay".

 

What if a Payee says that it did not receive my payment?

We provide a Payment Delivery Guarantee. If you have any questions about a payment, you can create a Payment Inquiry and we will research your payment. See our Online Banking Agreement for details on our Payment Delivery Guarantee.

To create a payment inquiry, click on the payment you are questioning.  In the box that pops up, click on payment inquiry and submit all required information.  We will get back to you as soon as possible.

 

Where can I see all the payments I have scheduled and processed online?

In the Payment Center, on the right side, you will see all of your payments whether scheduled, pending, processed, or cancelled.

 

Are there any online guides or assistance available?

Please click the “help center” button at the top of the Payment Center for helpful guides.

 

What should I do if my identity is stolen?

For information on how to protect your identity, please refer to our ID theft and safety tips.

 

Can I register for business online banking?

Yes, you can enroll in business online banking via the website.  But, please note that all registrations need to be validated which can take up to 24 hours.