Bill Pay Upgrade
Here is some additional information regarding the Bill Pay upgrade that took place on Wednesday, August 7th.
FAQs
Will Bill Pay service be interrupted during this process?
There will be NO outage during this upgrade.
What if I don't like the new version of Bill Pay?
You will be able to revert back to the previous version anytime for up to 30 days following the upgrade. After that time (September 6th), the ability to switch back will be removed for all users.
Will my billers and payment history still be available after the upgrade?
Yes, there will be no changes to your billers or payment history.
What happens to my schedule payments?
Payments that are currently being processed or that are scheduled will remain unchanged.
Will my biller groups still be available?
Yes, your biller groups will remain the same.
What happens to my pending payment if I update the biller information?
Any changes to the billers are automatically added to all pending and future transactions.
Will the Help Center still be available?
No, the Help Center will no longer be a part of Bill Pay. However, the new version will feature real-time, intelligent user guidance for incomplete or incorrect information that's entered into required fields.
Can I still list the reason a bill was paid in my activity history?
Bills will still be marked as paid in your activity history, but you will no longer be asked to enter a reason for the payment.
Will the biller icons still appear in the Payment Center?
No, the icons associated with your billers will not be displayed.
Could part of the screen be lost based on the device I'm using?
No, the screen will automatically adjust to fit any device you have logged in from, including Tablets and iPads. This will ensure that each user gets the full Bill Pay experience no matter the size of their device.
For any additional questions that you may have, please contact Customer Service at banking@readingcoop.com.