Welcome to our community hub! Here, we keep you up-to-date on all of the latest happenings at RCB. Looking for information on schedule changes or branch closures? Trying to find out more about our services? You have come to the right place!
All RCB branches will be drive-up and appointment only for the time being. The Burlington branch will be closed during this period.
Branch drive-up windows are open Monday-Friday, 8:00 AM - 5:00 PM, and Saturdays, 9:00 AM - 2:00 PM.
|Drive Thru||ATM||Customer Service||Online Banking||Mobile App|
|Open an Account|
|Find Drive Thru Hours|
|Deposit a Check|
|Check Balance/Transfer Funds|
|Get a New Debit Card|
|Report a Lost or Stolen Card|
|Apply for a Mortgage or Loan|
|Find Loan Rates|
|For all other services, call Customer Service at 781.942.5000|
Several safety measures were put in place prior to reopening. This included routine cleaning and sterilization of all working areas, the opportunity for staff to regularly wash their hands, PPE such as masks and gloves for our staff, social distancing, and cough screens for employees and customers at each station. We are providing all essential resources, including hand sanitizer and disinfectant wipes, to thoroughly clean hard surfaces throughout the day, particularly in high traffic areas. All staff and customers are expected to follow good hygiene practices. Floor signs are positioned to assist with safe waiting distances.
Wellness Check Questions: All branches are conducting wellness check questionnaires for customers and staff to confirm that they are not experiencing symptoms or feeling ill. This is a necessary precaution to reduce the possibility of exposure for other staff members.
Spacing: We are committed to social distancing and are only allowing one customer in an ATM vestibule at a time to avert any potential congestion or transmission while performing a banking transaction.
Paid Leave for Employees: RCB staff have been asked to exercise good judgment to safeguard their health and the health of their community, including staying home if they have any symptoms of illness or do not feel well. To better support each employee in making community-minded decisions, we have been providing up to two weeks of additional paid sick time for those who exhibit symptoms of the virus.
Operational Standards: Extra steps will be taken to safely service our senior customers and customers with disabilities who may need additional assistance while banking at our branches. In addition, We are making plans to fully reopen the Burlington branch to customers as soon as it is deemed safe to do so.
Contact us at firstname.lastname@example.org. We'll direct you to the right department.
Scammers are on the prowl as they look to capitalize on the coronavirus crisis. Every day, criminals are sending emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities and causes. It’s important that we are all very cautious when handling any email with a COVID-19-related subject line, attachment or hyperlink. Also, be wary of social media pleas, texts or calls related to COVID-19. Your diligence can save you (and your accounts) many headaches down the road!
Here are some helpful tips to consider when trying to avoid scams:
Avoid clicking on links in unsolicited emails and be careful when opening email attachments. See Using Caution with Email Attachments and Avoiding Social Engineering and Phishing Scams for more information. Use trusted sources—such as legitimate government websites—for up-to-date, fact-based information about COVID-19.
Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.
Verify a charity’s authenticity before making donations. Review the Federal Trade Commission’s page on Charity Scams for more information.
Review CISA Insights on Risk Management for COVID-19 for more information.
A supplemental Q&A can be found on the FBI’s website: “Protect Your Wallet—and Your Health—from Pandemic Scammers” - FBI Exec Discusses COVID-19-Related Schemes
Look out for mail, emails or phone calls that:
Offer early access to payment. There is no exact timeline for when eligible consumers will receive economic impact payments. Anyone who promises early or fast payment in exchange for personal information is most likely a scammer.
Use suspicious phrases. The IRS has stated that the official term for payments is “economic impact payment.” If you receive any correspondence using the phrases “stimulus check” or “stimulus payment,” it may be a clue that a fraudster trying to take your cash.
Send "phishy" emails or texts. Government agencies will never correspond through email or text message. If you receive a message with a link asking you to register online in order to receive your economic impact payment, you are most likely being scammed. Do not click on the link.
Make bogus phone calls and texts asking for personal information. Consumers do not need to take any action to receive their economic impact payment. If you receive a phone call or text from someone claiming to be from your bank or a government agency asking to verify your personal information, hang up immediately and call your bank or report it to the IRS.
Mail a phony check. Some scammers will send out fake checks—with either the correct or incorrect economic impact payment amount—and require the recipient to verify personal information in order to cash it. The only mail correspondence you should receive will come from the IRS in the form of a letter with information on how the economic impact payment was made and how to report any failure to receive the payment.
Mention grandchild being in jail. Scammers pose as lawyers who need bail money (often thousands of dollars). The scammer tells the victim that the grandchild cannot call due to their phone being confiscated. They then give instructions for the victim to withdraw cash for a courier who is being sent to pick it up.
We are happy to help! Contact Customer Service at 781.942.5000 to speak with a representative about your concerns.