Coronavirus Update at RCB

Updated April 1

If you are a residential or commercial borrower, we have set up a COVID-19 payment relief page for you to submit a forbearance request or apply for a loan under the SBA using the Paycheck Protection Program.

 

Updated March 28

Dear Customer,

Thank you once again for your patience and understanding while we work our way through these difficult times. Rest assured, RCB will continue to be here for you and meet your needs as they arise.

The following are new developments taking place at the bank for you:

For any borrower experiencing a coronavirus-related financial hardship, the bank's board has approved a payment forbearance program that will launch on Monday, March 30th for any loan customer experiencing a loss in income due to Covid-19. This loan forbearance will defer monthly payments for one, two or three months.

If you would like to speak to us directly about a forbearance or financial hardship related to loan repayments, you may contact our lending team either by email or telephone. For all mortgage-related inquiries, please call 781-670-1501 or email loans@readingcoop.com. For commercial banking-related inquiries, please call Amy Sharp at 781-670-1805, Michael McKelvey at 781-670-1589,  Paul Cheremka at 978-269-6798, or Jose Cruz at 781-670-1583. You may also email commercialloans@readingcoop.com.

All late charges and overdraft fees are being waived for the month of April.

If you need increased limits on mobile deposits, ATM's, wiring, etc., please call us during regular business hours at 781-942-5000. You may also email us at banking@readingcoop.com.

All RCB branches have a notary on staff, however, due to limited staffing, they may not always be on the schedule. If you need notary services, please call us in advance so we can ensure there is a notary available when you plan to arrive.

A great way to stay connected to your account 24/7 is by using our mobile app and online banking. With these tools, you can check your balance, pay your bills, review transactions, and deposit checks – all from home.

Due to the human proximity required, safe deposit boxes are not available until April 7th, at the earliest, as recommended by the Governor. Please check our website at readingcoop.com for any updates on accessibility.

We will attempt to accommodate any special needs or requests that we can provide while maintaining a safe environment for you and our staff. Do not hesitate to reach out to see if we can help you.

Wishing good health to you and yours,

Julie Thurlow, President & CEO

 

Updated March 24

Dear RCB Safe Deposit Box Customer,

We'd like to express our thanks to you for your cooperation, patience and understanding as we try to bring you all of the services that you need while also doing our part to prevent the spread of COVID-19.

Unfortunately, due to the human proximity required safe deposit boxes are not available until at least April 7th (UPDATE: Safe Deposit Boxes are not available until further notice as of March 31) at the earliest, as recommended by the Governor. Please check our website at readingcoop.com for any updates on accessibility.

As always, we will be available by phone during regular business hours at 781-942-5000; please call with any questions. You may also email us at banking@readingcoop.com.

A great way to stay connected to your account 24/7 is by using our mobile app and online banking. With these tools, you can check your balance, pay your bills, review transactions, and deposit checks – all from home.

All drive‑up services will remain open for bank transactions Monday-Friday, from 8:00 AM - 5:00 PM, and Saturdays, from 9:00 AM - 2:00 PM.

If there is anything else you need, please do not hesitate to reach out. We will be here to help you through these difficult times.

Be safe and thank you for your patience.

Julie Thurlow, President & CEO

 

Updated March 23

Dear RCB Customers,

The Governor has directed all non-essential businesses to close at noon on Tuesday, March 24. Rest assured, Reading Cooperative Bank remains open for transactions through our branch drive-throughs for the duration of this emergency. Our drive-up hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., and on Saturdays from 9:00 a.m. to 2:00 p.m.

Our telephone, online and mobile banking services are available 24x7, giving you the ability to check your balance, pay your bills, review transactions, and deposit checks. You may also visit ATM's located at all of our convenient branch locations. If you need any assistance or have questions, please contact customer service at 781-942-5000 or at banking@readingcoop.com.

Thank you,

Julie Thurlow, President & CEO

 

Updated March 22

Dear RCB Customers,

We'd like to express our thanks to you for your cooperation, patience and understanding as we try to bring you all of the services that you need while also doing our part to combat the spread of COVID-19.

All drive‑up services will remain open for bank transactions from 8:00 AM - 5:00 PM Monday-Friday and from 9:00 AM - 2:00 PM on Saturdays.

Unfortunately, as of Monday, March 23, we will no longer be accepting in-person appointments. This is our way of further protecting your health and well-being, along with the health and well-being of our employees. 

With all that's going on, we thought it would be helpful to provide additional information on banking and state resources that might be valuable:

  • We are fully staffed from remote locations to support all your transactions. All direct deposits and social security payments will be credited upon receipt. We have a plan in place to handle any emergency. Your funds remain protected and accessible.
  • The Federal Deposit Insurance Corporation (FDIC) is reminding Americans that FDIC-insured banks remain the safest place to keep their money.
  • The FDIC is also warning consumers of recent scams where imposters are pretending to be agency representatives to perpetrate fraudulent schemes. The FDIC does not send unsolicited correspondence asking for money or sensitive information. The agency will never contact people asking for personal details.
  • Please be aware that scammers of all types may try to take advantage of this situation. One example involves people receiving phone calls asking them to verify personal information in order to receive their relief package from the government. This could include social security numbers, dates-of-birth or home addresses. Remember to never share your personal and/or private information, usernames or passwords with a caller.
  • We understand that our small businesses are being hit hard due to this disaster. Massachusetts small businesses can now access and apply for Economic Impact Disaster Loans at www.sba.gov/disaster.
  • If you have experienced a reduction in income, or are not receiving income at all, and have a mortgage with Reading Cooperative Bank, please know that we are working on developing a forbearance program. If you would like more information on this program once finalized, please email us at banking@readingcoop.com.
  • Governor Baker signed S.2599 to provide unemployment assistance to workers impacted by COVID-19. This legislation will allow new claims to be paid more quickly by waiving the one-week waiting period for unemployment benefits.

As always, we will be available by phone during regular business hours at 781-942-5000. You can remain connected to your account 24x7 with our mobile app and online banking. With these tools, you can check your balance, pay your bills, review transactions, and more – all from home. If there is anything else you need, please do not hesitate to call. We will be here to help you through these difficult times. 

Be safe, and thank you all for your patience.

Julie Thurlow, President & CEO

 

Updated March 18

All drive-ups remain fully staffed and available to process any banking transactions that you may require. Online banking tools are here for you too!

Download Our Mobile App

iPhone

Android

Enroll in Online Banking

Register Here

If you need help getting set up, please reach out to our customer service team at 781-942-5000 or at banking@readingcoop.com.

 

Updated March 17

Dear RCB Customers,

In light of the recent spread of COVID-19, and in order to improve social distancing, RCB will be moving to drive-up only starting Tuesday, March 17.

All drive-ups will be open 8:00 AM - 5:00 PM Monday-Friday and 9:00 AM - 2:00 PM on Saturdays.

The drive-up windows at both locations in Wilmington, as well as our locations in Andover, Reading and North Reading will remain fully staffed and able to process any banking transaction you may require. We will continue to evaluate the situation as it evolves and reopen the branch lobbies as soon as possible.

You will receive a notice from us once that happens, or you may check in with us at  readingcoop.com, Facebook or Twitter for all of the latest developments and updates on the status of our branches.

As always, ATM's, telephone banking, and online and mobile banking are available to you 24/7.

If you need further banking consultation, whether it's for customer service, a safety deposit box, lending services or financial planning, a banking specialist, branch manager or lender is happy to meet with you. Please contact us directly if you require an in-person meeting. To arrange an appointment, please call 781-942-5000 or email banking@readingcoop.com.

Be safe, and thank you all for your patience.

Julieann M. Thurlow, President & CEO